Refund Policy
We have a 100% satisfaction guaranteed policy, which means if you are not 100% satisfied we will refund your purchase with the exception of shipping charges.
To start a return, you can contact us at sales@tieboss-sa.co.za. It will be your responsibility to pay for return shipping if your return is accepted. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@tieboss-sa.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
